Refund policy

We are committed to providing high-quality plugins for WordPress and WooCommerce. However, we understand that sometimes a product may not meet your expectations. Below is our refund policy to ensure a clear understanding of when refunds are applicable.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all premium plugins if the following conditions are met:

Valid Reasons for a Refund

1. A feature advertised on our product page is missing from the plugin.
2. A feature does not function as described or as demonstrated on our demo site.
3. A feature fails to work with the latest version of WordPress or WooCommerce, and we are unable to fix it within two (2) working days after you report the issue.

Invalid Reasons for a Refund

Refunds will not be provided in the following situations:

1. Change of Mind
   • You no longer need the product, found a better alternative, or changed your mind after purchasing.
2. Purchased by mistake.
3. Third-Party Compatibility Issues
   • Conflicts caused by custom code or other plugins on your site.
   • We may create a compatible version if provided with clear steps to reproduce the issue or temporary access to your site or a staging environment.
4. Outdated WordPress/WooCommerce Versions
   • We do not guarantee compatibility with old or significantly outdated versions.
5. Feature Requests
   • If you need a feature not listed in the product description, new feature development is at our discretion.
6. License Violations
   • All licenses are for single-site usage. If we detect use on multiple sites without proper licensing, your license will be canceled.
   • You may use the plugin on a test site or localhost, but for a staging site on a subdomain, please inform us in advance.
7. Customization Requests
   • No refunds will be issued if you request customizations that we decline to provide.
8. Unlisted Features
   • No refunds are granted if a feature you expected but was not advertised is missing from the product.
9. Time-Limited Refund Period
   • No refunds will be issued after seven (7) days from the initial purchase.

Additional Terms

By purchasing our plugins, you agree to abide by this refund policy and the specific terms associated with each product.

Contact Us

For refund requests or additional questions, please contact our support team at sales@piwebsolution.com. We strive to address all requests promptly and fairly.