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Refund policy

Try Before Buying

Most of our products have live demo so that our customers can check what they are buying if you cant find demo link you can contact us will arrange a demo for you. We advise you to properly check our plugins and ask questions on our support email. Our expert support engineers are always available to answer all your questions related to our products. You can send us an email to sales@piwebsolution.com or submit a support ticket.

Refund Policy After Purchase

We firmly believe in and stand with our products. But like any other software, we understand that sometimes they might not work perfectly (without issues) for everyone all of the time. If you find a bug on our products that we are unable to resolve and if that makes the system unusable, we are more than happy to provide a complete refund within 7 days of your original purchase. We will not be responsible for any issues that generate due to third party themes and plugins.
We stand behind our products and will assist you in solving any problem you may have, but we also expect you to adequately understand what you are purchasing and why.

We will not give a refund in following situations (even when refund request is placed within 7 days of purchase):

  • We cannot provide refunds due to technical issues unless you allow us to adequately try and assist you. If we are unable to resolve the issue for you, we will provide a refund. Before requesting a refund, please open a support ticket stating your issue in details along with screenshots.
  • Refunds may only be issued within 7 days of the purchase date. After 7 days no refunds can be processed.
  • Refunds will not be granted if you simply decide not to use the product or if the product was purchased for evaluation purposes.
  • If you only wish to try it out for evaluation, please use the product demo. For some of the products have a free edition available which you can download and install on your site.
  • Refunds will not be granted in the case of coding conflicts that are related to any other products that are installed on your site.
  • Refund is not applicable if you want it for a feature that is not in our plugin.
  • You don’t want it after they’ve downloaded it
  • The item did not meet your expectations.
  • You simply change their mind
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item
  • You ask for goodwill

Acceptance of this Policy

When you are placing an order for any of our products, you indicate that you have read this refund policy properly. This also proves that you agree with and fully accept the terms of this refund policy. We ask you not to place an order with us if you do not agree to the terms and conditions.
If any of the above criteria are met, then you are eligible for a refund. Please create a support ticket and we will reply within 2 working days.
Last Updated: 22 May 2021