FAQ

I don’t have a PayPal account?

You can make purhcase throug PayPal even when you dont have paypal account. PayPal allows you to make payment with your credit card

Can I get an invoice with my VAT number?

Yes, you can get an invoice with your VAT number we have given the option in the checkout form to insert your Vat/GST number for the invoice. After you have made the purchase you can download the invoice from My account section.

How to install pro version?

• Getting the pro version ZIP file: You can download the pro version from the download link given in the order confirmation email or from your account (your account was created when you purchased the plugin and the password was emailed to you). If you did not receive the order confirmation email or Password email please check your SPAM folder and if it is not there then email us at sales@piwebsolution.com
• Deactivate the free version: If you were using the Free version of this plugin then deactivate it before installing the PRO Version (If you are using the Restaurant menu plugin then you need not deactivate the free version)
• Installing plugin from.Zip file: watch this video it explains to you how to install a WordPress plugin from a zip file https://www.youtube.com/watch?v=zhgBFGNWhcA

It is showing the new version available but the Auto-update option is disabled for my pro version how to upgrade?

The plugin will only give you update notification, it will not update to update you need to download the update package from your account and install that.

if you are using WordPress above 5.5: then you have to install the update like you install any new plugin from a zip file and it will update the existing version in your site.

if you are using WordPress below 5.5 then you will have to uninstall the old version and then install the new version (You will not lose any setting while doing this)

Can I use the plugin on multiple website?

All the plugin sold by us are for the single domain use, if we detect any plugin used on multiple domain then we can suspend your account and no refund will be provided

What is the refund policy?

Check out the refund policy Refund policy

How I will receive the Pro version plugin?

After we have successfully processed your payment, you will receive an email instantly with the download link. This may take up to 1 hour to arrive but usually happens within the first 5 minutes of placing the order. If you do not receive an email after this time period, please contact us.

Customization

We provide our Products as is. While we can help you to configure our products within the capabilities of each plugin, we do not customize our Products or support any Third Party customizations of our Products. A customization is anything that changes the way our Products look or function relative to how we make our Products available to you.